About Schlumberger Flex

  • Enrolling
  • Changing your coverage or adding/removing dependents
  • Designating your beneficiary
  • Payroll deductions
  • Your coverage

Schlumberger Canada Benefits Centre

  • Toll-free at 1-866-557-5222
  • Monday to Friday: 6:30 a.m. to 3:00 p.m. (Mountain Time)
  • Go to www.ybrcanada.hewitt.com/slb
  • You'll need your
  • Schlumberger Global Identification Number (GIN); and
  • Your Benefits Resources™ (YBR) personal identification number (PIN)

About the Retirement and Savings Program

  • Enrolling
  • Changing your contributions
  • Changing your investments
  • Designating your beneficiary

SUN LIFE FINANCIAL

  • Toll-free at 1-866-896-6976
  • Outside North America: 1-800-2527-3211
  • Monday to Friday: 6:00 a.m. to 6:00 p.m. (Mountain Time)
  • Go to www.mysunlife.ca/Schlumberger
  • You’ll need your
  • Access ID; and
  • Password

CLAIMS UNTIL DECEMBER 31, 2016

  • Claims, claim status and coverage details
  • Setting up your user name and password for the Great-West Life GroupNet for Plan Members site
  • Signing up for direct deposit of claim payments
  • Completing and printing personalized claim forms

Great-West Life

  • Toll-free at 1-800-957-9777
  • Monday to Friday: 6:00 a.m. to 5:00 p.m. (Mountain Time)
  • Go to www.greatwestlife.com
  • You'll need your
  • Member ID (your GIN); and
  • Your policy number:
    • Health and Dental – Policy 58211
    • Life, Accident and Long-Term Disability – Policy 164696

HEALTH, DENTAL AND LIFE INSURANCE CLAIMS ON AND AFTER JANUARY 1, 2017

  • Claims, claim status and coverage details
  • Registering on the Sun Life website
  • Signing up for direct deposit of claim payments
  • Completing and printing personalized claim forms

SUN LIFE

  • Toll-free at 1-866-896-6976
  • Outside North America: 1-800-2527-3211
  • Monday to Friday: 6:00 a.m. to 6:00 p.m. (Mountain Time)
  • Go to www.mysunlife.ca/Schlumberger
  • You'll need your access ID and password

ACCIDENTAL DEATH AND DISMEMBERMENT CLAIMS

  • To submit or follow up on a claim

INDUSTRIAL ALLIANCE

  • Toll-free at 1-800-266-5667
  • Monday to Friday: 7:30 a.m. to 5:30 p.m. (Mountain Time)

SHORT- AND LONG-TERM DISABILITY CLAIMS

  • To submit or follow up on a claim

Cigna

  • Toll-free at 1-855-805-8368
  • Monday to Friday: 6:00 a.m. to 3:00 p.m. (Mountain Time)

EMPLOYEE ASSISTANCE PROGRAM

  • Confidential counselling and information services for personal and work-related concerns

SHEPELL·FGI

  • Toll-free at 1-800-387-4765
  • Go to: www.shepellfgi.com
  • Counsellors are available 24 hours a day, seven days a week

MEDICAL TRAVEL ASSISTANCE

  • If you need any medical assistance while travelling

ALLIANZ GLOBAL ASSISTANCE

  • In the USA and Canada: 1-800-511-4610
  • From anywhere else: 1-519-514-0351
  • Call collect through an international operator, available 24 hours a day, seven days a week

CONTACT HUMAN RESOURCES

  • Update your mailing address
  • Change any incorrect information on file
  • Ask a question about your pay slip

HUMAN RESOURCES (SCHLUMBERGER)

  • Toll-free at 1-877-927-5479 (9ASKHR9)
  • 6:00 a.m. to 4:00 p.m. (Mountain Time)
  • Online: askhr.slb.com
  • Email: askhr@slb.com
  • Emails and online requests to Ask HR must be submitted from a Schlumberger email account or Schlumberger computer connected to SINet.

HUMAN RESOURCES (CAMERON GROUP)

  • Toll-free at 1-855-872-3687

Quick Links

Claim Forms

Great-West Life – For claims up until December 31, 2016

Communication Resources